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Welcome to Velocity Black.
We are committed to respecting and protecting your privacy. This privacy notice sets out how we collect and use the personal data (as defined below) that you provide to us via this website, www.velocity.black (our “Site”), our mobile app, Velocity Black (our “App”), our social media pages such as Instagram or LinkedIn, any messages that we send to you that link to this notice or other communications with you, and offline business interactions you have with us (together with any other services we provide to you, our “Services”). It also tells you about your privacy rights and how certain laws may apply to you.
If you have any queries about this notice or how we use your personal data, please contact us at [email protected].
Our services are operated by Velocity Mobile Limited and its affiliates (including Velocity Mobile, Inc.) (“Velocity”, “us”, “we”, or “our”).
Velocity Mobile Limited is a limited company registered in England & Wales with company number 11044817, and with its registered office at 20 Grosvenor Place, London, SW1X 7HN, United Kingdom. It is registered with the UK data protection authority: the UK Information Commissioner’s Office (ICO) under number ZA913397.
Velocity Mobile, Inc. is a company registered in the State of Delaware with company number 5230204, and with its registered office at 1680 Capital One Drive, McLean, VA 22102.
Velocity is the data controller of any personal data you provide to us via our Services.
You can contact us about any queries you have regarding this privacy notice at [email protected].
“Personal data” means any data which can be associated with you as an individual, either directly or indirectly. We collect different information depending on how you use the Services and how you interact with us.
The personal data we collect via the Services include:
In certain circumstances, we may also collect data about your family members, children, and companions, including their names and ages. We will only ask you for ‘special categories’ of personal data (defined under applicable laws to include details about your health, race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, or trade union membership) to the extent necessary to provide the services and where we are permitted to do so. For example, we may ask you to share information about allergies or other health conditions so that we can accommodate your requests and tailor your experiences.
Different personal data is collected in different ways.
When you create an account to use our Services, sign up for a newsletter, attend one of our events or contact customer service, you will provide us with your personal data (as listed in Section 2 above).
You will also provide us with personal data when you correspond with us.
We may receive personal data about you from other sources, for example publicly available sources when we carry out screening as part of our membership process and to comply with applicable laws. In addition, if you connect other third party accounts (such as social media or music accounts) to your Services account, you will share certain personal data with us, for example, your profile name and any other information that may be or you make accessible to us as a result of the connection.
As you use the Services, we will also collect your technical, usage and transaction data as described above. Some of this data is collected using cookies, beacons and similar technologies.
We need to collect certain personal data to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. We will note which personal data is required to provide the Services at the time of its collection.
If you disclose any personal data relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this notice.
We will only use your personal data where:
The personal data that we use will depend on the Service(s) we have agreed. For example:
We will use your personal data for our legitimate business reasons where our doing so will not unduly affect your rights.
If you sign up to our mailing lists, we will send you updates and marketing information that you have consented to receive. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by emailing us at [email protected]. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.
If you have chosen to create an account with us using a social media network, we will have access to the information set out in Section 2 (‘What personal data do we collect via the Services?’) above. If you would prefer that we do not have access to this personal data, you can create an account using only your email address.
Likewise, we may need your contact, identity, technical and/or usage data to respond to a question you have asked us.
In certain circumstances, we may need to retain or use your personal data to comply with regulations and/or the law.
We will share your data:
These include:
As noted above, we do not share your payment and transaction data with our payment processors - instead, you provide it to them directly. The only exception to this is if we suspect that your account is being misused, in which case we may discuss certain aspects of your payment and transaction data and/or identity details (where available) with our payment processors.
We will also share your personal data with other third parties and suppliers, but only if you ask us to do so (for example, if you ask us to make a booking on your behalf).
Where we provide the functionality, you may choose to share some of your profile information with other members of the Services. We will never make your profile visible to other members without your express consent.
We will share personal data with our affiliates, Capital One Financial Corp and Capital One subsidiaries or affiliates, including affiliates in the United States, for the purposes described in this privacy notice.
Where we provide the functionality, you may choose to share some of your information from our Services with your friends, followers, or contacts on social media.
Your personal data may be disclosed or transferred to potential or actual buyers of, investors into or lenders to our business or any of our assets, or any of the advisors or representatives of the above. If so, we will ensure that appropriate confidentiality terms are in place.
On rare occasions, we may share personal data when we believe it is necessary to comply with the law, regulation or legal request (including a court order, law enforcement request or government inquiry); to enforce or apply our terms of use or other agreements; in the context of a sale, business transaction, business reorganization or restructuring exercise; or to protect the rights, property, or safety of our business, our employees, our users, or others.
Our Services are not intended to be used by any individuals under the age of 18 and we do not knowingly collect personal data directly from individuals under 18.
Our Services are hosted on servers located worldwide. We also use cloud-hosted software solutions which are located in the US, UK, and European Economic Area (EEA).
As such, transfers of personal data may take place to countries that have different data protection rules than are found in the country where you are from, including to other Velocity affiliates or Suppliers, as required to provide the Services.
As required by applicable law, we implement safeguards to protect your personal data when we transfer it outside your country of residence. For example:
The safety of your personal data is of paramount importance to us, and we seek to use various reasonable technical, organizational, and administrative measures to help ensure that your data is secure.
However, no transmission of information via the internet or electronic storage can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “About Us” section above.
Unless we request it, we ask that you not send us, and you not disclose, any sensitive data on or through the Services or otherwise to us.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, consistent with our legal requirements.
The criteria used to determine our retention periods include:
In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Our Service may contain links to third party sites whose information practices may be different than ours. Please consult all third party sites’ privacy notices, as we have no control over information that is submitted to, or collected by, third parties.
You have the right to:
We will respond to your request consistent with applicable law. In your request, please make clear what personal data you would like to have changed or whether you would like to have your personal data suppressed from our database. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain personal data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal data provided until after the completion of such purchase or promotion).
You also have the right to lodge a complaint with the ICO, who may be contacted here. For the EU, a list of data protection authorities is available here. We would, however, be grateful if you would contact us in the first instance so we can endeavor to deal with your concerns directly.
If you wish to exercise any of these rights or know more about our privacy practices, please contact us at [email protected]. Alternatively, you can contact our EU representative at [email protected].
We may amend or modify this privacy notice from time to time. We will post any revised notice on this site and on our App, and if the changes are significant, we will notify you by email.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by contacting [email protected].
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Velocity Black is now part of Capital One. This means even more investment in our product and service, and the same passionate focus on helping our members live an extraordinary life. Click here to read more.