VELOCITY MOBILE, UAB is pleased to announce that following the positive decision of the European Regional Development Fund in 2020, is currently implementing the European Union funded project “DEVELOPMENT OF A PERSONALIZED SERVICE SYSTEM ALLOWING THE AUTOMATIC INTELLIGENCE-BASED TOOLS TO AUTOMATICALLY PROCESS CUSTOMER ORDERS” No. 13.1.1-LVPA-K-856-01-0057 (hereinafter referred to as the project).
The Velocity group of companies is the first market player to use chat-based concierge technology. The main goal of the Velocity group of companies is to create premium class personalized concierge services for the company's members.
When the goal is reached, company members who use the Velocity Black mobile app would be paired with intelligent, artificial intelligence-based tools to process customer requests as efficiently as possible without compromising the detail and accuracy of highly personalized services.
The project envisages the creation of a system capable of large-scale automatic processing of orders related to the hotel, flight and route management business.
The Project is co-financed by the European Regional Development Fund under Priority 1 of the European Union Funds Investment Operational Program for 2014–2020 “Promotion of Research, Experimental Development and Innovation” as a measure of the European Union's response to the COVID-19 pandemic.
The total value of the project is 931.042,15 EUR of which 418.968,96 EUR is funded by the European Regional Development Fund and the rest is the company's own contribution. Planned completion of the project activities is in August, 2023.